Position: Head of Operations
Organisation: Redress Scotland
Location: Scotland, Central Belt (likely to be Falkirk)
Salary: £64,698-£74,675 per annum + pension + holiday + flexible remote working
Closing date: 12.00 noon on Monday 25th October 2021
For decades, children in residential care in Scotland were failed by those entrusted to look after them. Scotland is taking steps to face up to those failing by establishing a financial redress scheme for survivors of historical child abuse in care.
While nothing can ever make up for the suffering survivors have endured, financial redress can provide acknowledgement and recognition of the harm done. The national redress scheme will offer a non-adversarial alternative route to justice and access to support and apology.
To deliver this, the Scottish Government has supported the creation of a new ‘non-departmental public body’ entitled Redress Scotland. This body will assess and make decisions on applications from survivors (and in some cases next of kin) seeking redress. Redress Scotland will be entirely independent of the Scottish Government.
Redress Scotland is primarily a decision-making body. It will not process applications, provide support to applicants or arrange payments. In order to make best use of public resources, all administrative aspects of the national scheme will instead be carried out by Scottish Government without impinging on the independence of Redress Scotland’s decision-making.
Redress Scotland is seeking to appoint a Head of Operations who will be a member of the Senior Management Team (SMT).
The Head of Operations is responsible for leading the daily operation and oversight of the organisation. This will include coordinating the internal work across teams and supporting the effective decision-making of panel members in relation to applications for redress. Leadership and management of a team of administrators and specialists is a critical part of the role. The post holder will contribute to the development of quality assurance and improvement and implement a total quality management framework with the Chief Executive. The role includes responsibility for a number of the functions of Redress Scotland, specifically administration, records management and confidentiality and data protection. The Head of Operations will develop positive external relations, representing the public body to a high standard and building the trust and confidence of survivors.
The post holder will have or develop an in-depth knowledge of trauma and will be able to apply this to the operations of the organisation.
Main duties include:
You must be suitably experienced in operational management, with a minimum of ten years’ experience in an operations role and five years’ experience in a management or leadership capacity.
You should have a qualification and experience relevant to the work of Redress Scotland.
For more information about the recruitment process or to request information in a different format, please contact John Lavictoire, Director at Seymour John Public Services (email@example.com).
If you would like to review the job application pack and apply, please follow the links and send your CV and accompanying letter of application by 12.00 noon on Monday 25th October 2021.
Any third-party applications will automatically be passed onto our Retained Executive Search Consultants at Seymour John Public Services.
Psychometric Tests and Assessment Centre (Shortlisted candidates) –through video conferencing Monday 1st November 2021
First Interviews Monday 8th November 2021
Offers of employment W/C 15th November 2021